If for some reason you are not feeling the love, you may return new, unused gear purchased on our website for a full refund, exchange, or credit.
383 Central Ave, Suite #275
Dover, NH 03820
NEMO Equipment will honor returns for orders placed on our website within 60 days of the original purchase date for a full refund.
Returned product(s) must be returned in new, unused, and clean condition, with all the original packaging and components. NEMO reserves the right to deny a refund and will return items that do not meet these standards. Your refund will be issued within 2 weeks of RMA issuance to the original method of payment. If the original method of payment is not available, a merchandise credit will be issued in its place. Original shipping and return shipping costs, as well as customs and duties, will not be refunded.
The cost of return shipping is the responsibility of the customer.
Availability of gear changes on an almost daily basis, therefore NEMO cannot guarantee that the product you want will be available by the time we receive and process your return. We would highly recommend that you return your item(s) and place a new order on our website at the same time. This will ensure you get the correct product quickly, and you will receive a full refund for the return within 2 weeks of RMA issuance.
If you do need additional assistance in arranging your exchange, please contact our customer service team and we’ll be happy to help!
We stand behind all of our products with a lifetime warranty.
We offer full repair services for gear that needs a little love to keep going.
We work to maintain spare parts for many models, new and old. If you don’t see what you’re looking for in our online accessories, contact us and we may be able to help you out.