EVERY SINGLE NEMO PRODUCT IS BACKED BY A LIFETIME WARRANTY.
We strive to design and build the best outdoor equipment on the planet. We obsess over every design decision and each material we choose, and work tirelessly to ensure the highest level of workmanship. We believe our products should provide you the greatest comfort and protection in the elements, and we proudly stand behind this promise. All NEMO products carry a lifetime warranty against defects in workmanship and materials to the original owner, with proof of purchase from an authorized NEMO dealer.
How to Make a Claim - U.S. Customers
Start a claim using the button below.
We will review your claim and if it is a warranty-eligible request we will email you a return authorization number (RA#). Print this email including the RA# and include a copy in the box.
Please make sure the item(s) is clean and dry. Our policy requires that all items accepted for inspection be received in laundered condition. Items not clean enough to work on will be returned to you. While we understand this may be inconvenient, we want to ensure the health and welfare of our Returns Department staff. Please see our washing tips.
Pack your gear in a sturdy cardboard box and be sure to include your RA number or printed email correspondence in the box.
Use a carrier that can provide tracking and insurance for your package. NEMO is not responsible for lost or damaged packages. Please be sure to include the RA# on the shipping label so we can identify the package when it arrives.
Ship to: NEMO Equipment Attention: Warranty & Repair 383 Central Ave, Suite #275 Dover, NH 03820
NEMO Equipment offers a lifetime warranty on all gear. Warranty requests are considered for defects in product manufacturing. This warranty is granted to the original purchaser with a proof of purchase from a NEMO authorized dealer. NEMO does not warranty products against normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, misuse or neglect, or if the product is used for a purpose for which it is not intended. Warrantied products will be replaced or repaired at NEMO’s discretion. A NEMO credit will only be given if the product is no longer available. Except as expressly set forth in these terms and conditions, NEMO is not liable for any direct, indirect or consequential damages arising out of or resulting from the use of a NEMO product. The warranties set forth in these terms and conditions are in lieu of all other warranties, express or implied, including without limitation, implied warranties of merchantability or fitness for a particular purpose. Damage due to normal wear and tear, improper use, or accidents can usually be repaired for a fair rate. Processing of warranty claims can take between 2 and 6 weeks depending on the time of year.
Warranty Shipping Policy
Charges for shipping and insuring packages to NEMO are the customer's responsibility. NEMO will ship the warrantied product back to the customer via ground shipping free of charge for shipments within the United States. International shipping charges and customs fees to and from NEMO are the customer’s responsibility. If the customer prefers expedited shipping, he/she will be responsible for the extra cost over and above the cost of ground delivery. Please use a carrier that can provide tracking and insurance for your package as NEMO is not responsible for lost or damaged packages.