EVERY SINGLE NEMO PRODUCT IS BACKED BY A LIMITED LIFETIME WARRANTY.
We strive to design and build the best outdoor equipment on the planet. We obsess over every design decision and each material we choose, and we work tirelessly to ensure the highest level of workmanship. We believe that our products should provide you with the greatest comfort and protection from the elements, and we proudly stand behind this promise. All NEMO products carry a limited lifetime warranty against defects in workmanship and materials to the original owner, with proof of purchase from an authorized NEMO dealer.
Please note that NEMO's international warranty differs from country to country, depending on local consumer protection laws and customs. We rely on our local NEMO distributor to determine what makes sense in their respective country. Please direct any questions regarding warranty coverage to your relevant distributor (see contact information below).
Argentina- Tumar Group
Address:
Honduras 5550C1414BND
CABA, Argentina
Email: dallatea@tumargroup.com
Phone: +598 2604 4117
Website: https://www.tumargroup.com
Australia- Outdoor Agencies Pty.
Address:
Unit C2, 3 29 Birnie Ave
Lidcombe NSW 2141
Australia
Email: sales@outdooragencies.com.au
Phone: 1300 784 266
Website: https://outdooragencies.au/contact-2/
Austria- Sport 2B GmbH
Address:
Sport2B GmbH
Unternehmerzentrum 13
Sistrans 6073
Austria
Email: office@sport2b.at
Phone: 43 512 37 82 64
Website: https://store.sport2b.at/
China- Single Step Outdoor
Address:
Single Step Outdoor
Unit 7C, Shangbu Building
68 Nanyuan Road
Shenzhen, Guangdong, 518031
China
Email: info@singlestep.com.cn
Phone: +86-755-8334 8848
Denmark- STM Sport A/S
Address:
STM Sport A/S
Industrivej 19
Viby J 8260
Denmark
Email: info@stm-sport.dk
Phone: 86141400
Website: https://www.stm-sport.dk/
Finland- OAC Finland
Address:
Mäkirinteentie 15,
36240 Kangasala
Finland
Email: info@oac.fi
Phone: +358 10 229 1650
Website: https://www.oacsport.fi/
France- Katadyn France
Address:
GTL International c/o
Katadyn
340 Rue Vaucanson
38340 Voreppe
France
Email: info@katadyn.fr
Phone: 33 4 76 96 42 46
Website: https://www.katadyngroup.com/us/en/about-us/Offices
Hong Kong- Great Seasons
Address:
Great Seasons Ltd.
Unit 05-08., 11/F., Delta House
No. 3 On Yiu Street, Shek Mun
Shatin, New Territories
Hong Kong
Email: warranty@acu.com.hk
Phone: 852-2648-6228
Website: https://www.reecho.hk
Japan- Iwatani-Primus
Address:
Iwatani-Primus Corporation
14-17, Nihonbashi-Odenmacho
Chuo-ku Tokyo
103-0011
Japan
Email: otoiawase@iwatani-primus.co.jp
Phone: 03-6667-0680
Website: https://www.iwatani-primus.co.jp/support/contact/
Korea- MK Outdoors
Address:
MK Outdoor Co., Ltd.
3F, 461-35 Galhyeon2-dong
Eunpyeong-gu
Seoul 03333
Korea, Republic of
Email: mkoutdoor@mkoutdoor.kr
Phone: 02-389-7141
Website: https://www.nemoequipment.co.kr/
Kuwait- Off Road Performance
Address:
Building 100, Street 33
Block C, Shuwaikh
Industrial 3, Kuwait
Email: cx@orp.com.kw
Phone: +965 1 886 888
Website: https://orp.com.kw/
New Zealand- Mountain Adventure
Address:
Mountain Adventure NZ Ltd.
2 Dalziel Place
Christchurch 8023
New Zealand
Email: info@mountainadventure.co.nz
Phone: 03 375 5000
Website: https://www.mountainadventure.co.nz/
Paraguay- Sport Group SA
Address:
Holding Sport Group SA
Sargento Nicasio Villalba 650
Fernando de la Mora
Paraguay
Email: fabripiccini@fullsport.com.py
Phone: 59521673100
Website: https://holdingsportgroup.com/contact/
Singapore- Camper’s Corner Outdoor Outfitters Pte Ltd
Address:
75 Bukit Timah Road
Boon Siew Building #01-01
Singapore 229833
Email: xinnisam@camperscorner.com.sg
Phone: (65) 6337 4743
Website: https://holdingsportgroup.com/contact/
South Africa- Outdoor Elements
Address:
Unit 3 Plankenburg Park II
Linton Street
Stellenbosch
7600
South Africa
Email: admin@outdoorelements.co.za
Phone: +27 (21) 065-0002
Thailand- ELEMENT 72 Co., LTD
Address:
1 Moo 3 Somrong
Prapradaeng
Samutprakarn 10130
Thailand
Email: info@element72.co.th
Phone: (+66) 2743 5151
Uruguay- Wystam Corp.
Address:
Wystam Corp SA
Ruta 8, kmt 17500 ed@3, of 001
Zonamerica
Montevideo
Uruguay
Email: info@wystam.com
Phone: (+598) -25184865
Website: https://www.wystam.com/
ALL ADDITIONAL COUNTRIES
For any international customers not residing in a distributor country, please follow the directions below:
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Obtain your proof of purchase. (Please note that proof of purchase is mandatory for a claim.)
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Contact your original retailer for assistance.
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If unable to obtain assistance from your original retailer, you can submit a request to our domestic team. Please be as detailed as possible!