Limited Lifetime Warranty

EVERY SINGLE NEMO PRODUCT IS BACKED BY A LIMITED LIFETIME WARRANTY.


We strive to design and build the best outdoor equipment on the planet. We obsess over every design decision and each material we choose, and we work tirelessly to ensure the highest level of workmanship. We believe that our products should provide you with the greatest comfort and protection from the elements, and we proudly stand behind this promise. All NEMO products carry a limited lifetime warranty against defects in workmanship and materials to the original owner, with proof of purchase from an authorized NEMO dealer. 

Please note that NEMO's international warranty differs from country to country, depending on local consumer protection laws and customs. We rely on our local NEMO distributor to determine what makes sense in their respective country. Please direct any questions regarding warranty coverage to your relevant distributor (see contact information below).

 

Tumar Group (Argentina)

Address:  
Honduras 5550C1414BND
CABA, Argentina

Email: dallatea@tumargroup.com
Phone: +598 2604 4117 
Website: https://www.tumargroup.com

 

Outdoor Agencies Pty. (Australia)

Address:  
Unit C2, 3 29 Birnie Ave 
Lidcombe NSW 2141 
Australia 
 
Email: sales@outdooragencies.com.au 
Phone: 1300 784 266 
Website: https://outdooragencies.au/contact-2/ 

 

Sport 2B GmbH (Austria)

Address: 
Sport2B GmbH 
Unternehmerzentrum 13 
Sistrans 6073 
Austria 

Email: office@sport2b.at  
Phone: 43 512 37 82 64 
Website: https://store.sport2b.at/  

 

Single Step Outdoor (China)

Address: 
Single Step Outdoor
Unit 7C, Shangbu Building
68 Nanyuan Road

Shenzhen, Guangdong, 518031
China

Email: info@singlestep.com.cn 
Phone: +86-755-8334 8848 

 

STM Sport A/S (Denmark)

Address: 
STM Sport A/S 
Industrivej 19 
Viby J 8260 
Denmark 

Email: info@stm-sport.dk  
Phone: 86141400 
Website: https://www.stm-sport.dk/ 

 

OAC Finland (Finland)

Address: 
Mäkirinteentie 15, 
36240 Kangasala 
Finland 

Email: info@oac.fi  
Phone: +358 10 229 1650 
Website: https://www.oacsport.fi/ 

 

Katadyn France (France)

Address: 
GTL International c/o 
Katadyn 
340 Rue Vaucanson 
38340 Voreppe 
France 
 
Email: info@katadyn.fr  
Phone: 33 4 76 96 42 46 
Website: https://www.katadyngroup.com/us/en/about-us/Offices

 

Great Seasons (Hong Kong)

Address: 
Great Seasons Ltd.  
Unit 05-08., 11/F., Delta House 
No. 3 On Yiu Street, Shek Mun 
Shatin, New Territories 
Hong Kong 

Email: warranty@acu.com.hk  
Phone: 852-2648-6228 
Website: https://www.reecho.hk

 

Iwatani-Primus (Japan)

Address: 
Iwatani-Primus Corporation 
14-17, Nihonbashi-Odenmacho
Chuo-ku Tokyo 
103-0011 
Japan 

Email: otoiawase@iwatani-primus.co.jp  
Phone: 03-6667-0680 
Website: https://www.iwatani-primus.co.jp/support/contact/

 

MK Outdoors (Korea)

Address: 
MK Outdoor Co., Ltd. 
3F, 461-35 Galhyeon2-dong 
Eunpyeong-gu 
Seoul 03333 
Korea, Republic of 

Email: mkoutdoor@mkoutdoor.kr  
Phone: 02-389-7141 
Website: https://www.nemoequipment.co.kr/

 

Off Road Performance (Kuwait)

Address: 
Building 100, Street 33 
Block C, Shuwaikh 
Industrial 3, Kuwait 

Email: cx@orp.com.kw  
Phone: +965 1 886 888 
Website: https://orp.com.kw/

 

Mountain Adventure (New Zealand)

Address: 
Mountain Adventure NZ Ltd. 
2 Dalziel Place 
Christchurch 8023 
New Zealand 

Email: info@mountainadventure.co.nz  
Phone: 03 375 5000 
Website: https://www.mountainadventure.co.nz/ 

 

Ultimate Nordic (Norway)

Address: 
Ultimate Nordic AS 
Oran Vest 
NO-6300 Andalsnes 6300 
Norway 

Email: kundeservice@ultimatenordic.no (Norway); info@ultimatenordic.se (Sweden) 
Phone: 08-410 515 80 
Website: http://www.wenaasnordic.se/

 

Sport Group SA (Paraguay)

Address:  
Holding Sport Group SA 
Sargento Nicasio Villalba 650 
Fernando de la Mora 
Paraguay

Email: fabripiccini@fullsport.com.py  
Phone: 59521673100 
Website: https://holdingsportgroup.com/contact/

 

Camper’s Corner Outdoor Outfitters Pte Ltd (Singapore)

Address:  
75 Bukit Timah Road
Boon Siew Building #01-01
Singapore 229833

Email: xinnisam@camperscorner.com.sg
Phone: (65) 6337 4743
Website: https://holdingsportgroup.com/contact/

 

ELEMENT 72 Co., LTD (Thailand)

Address:  
1 Moo 3 Somrong
Prapradaeng
Samutprakarn 10130
Thailand

Email: info@element72.co.th
Phone: (+66) 2743 5151

 

Wystam Corp. (Uruguay)

Address: 
Wystam Corp SA 
Ruta 8, kmt 17500 ed@3, of 001 
Zonamerica 
Montevideo 
Uruguay 

Email: info@wystam.com  
Phone: (+598) -25184865 
Website: https://www.wystam.com/  

 

 

ALL ADDITIONAL COUNTRIES

For any international customers not residing in a distributor country, please follow the directions below: 

  1. Obtain your proof of purchase. (Please note that proof of purchase is mandatory for a claim.) 

  2. Contact your original retailer for assistance. 

  3. If unable to obtain assistance from your original retailer, you can submit a request to our domestic team. Please be as detailed as possible!