Privacy policy

PRIVACY POLICY

NEMO Equipment, Inc. (NEMO) respects the privacy of your personal information. We want you to understand how NEMO processes personal information and how you can submit requests to us concerning your personal information, particularly insofar as you are granted such rights under applicable laws in the United States of America, European Union, United Kingdom, Switzerland and other countries (Data Privacy Laws). This policy applies to personal information that NEMO collects or processes about you, including through our website, communications, and other interactions with you.

1. Introduction

NEMO manufactures and sells outdoor gear, including tents, sleeping pads, sleeping bags, and other equipment and accessories for outdoor adventures. NEMO offers and makes available these products, as well as related websites, features, functionalities, surveys, media, content, and other activities connected to product testing, research, development, manufacture, marketing, sale, distribution, and information gathering (collectively, the Services). NEMO offers the Services to wholesalers and retailers in the European Union, the United Kingdom, Switzerland, and other countries, and end users and consumers may purchase products through retailers.

2. Data Privacy Officer and Security Policy

For questions about NEMO's processing of your personal information or this policy, please contact our Data Privacy Officer as follows:

Phone Number: 1-800-997-9301

Email Address: Privacy@nemoequipment.com

3. Sources of Personal Information

In the course of providing our Services, NEMO collects personal information from a range of individuals, including customers, website visitors, retailers and dealers, business partners, and other individuals who engage with us. We may collect personal information directly from you, automatically when you use our website or Services, and from third parties such as retailers, dealers, and service providers who support our operations. The sources from which we collect personal information may vary depending on your relationship with us – Learn More.

We may collect personal information from the following sources:

· Directly from you. We collect personal information that you provide to us directly, including when you submit forms, create or manage an account, place an order, trade in gear, sell the products back to us, order spare parts, contact us by email, phone, chat, or other channels, register a product or warranty, submit a warranty or repair request, sign up for newsletters or other marketing communications, enter a promotion, giveaway, or contest, register for a meeting, event, or product-related activity, submit product reviews or feedback, or otherwise communicate with us.

· From retailers, dealers, distributors, and other business partners. We may receive personal information about you from our retailers, dealers, distributors, and other commercial partners where this is necessary to provide Services, manage our relationship with them, support purchases or after-sales services, process or evaluate warranty matters, facilitate order-related assistance, respond to product inquiries or complaints, manage dealer or business accounts, or otherwise support business relationship management.

· Automatically when you use our website, online services, or digital tools. We collect certain personal information and related data automatically through cookies, pixels, tracking technologies, and similar tracking or analytics technologies when you visit, use, or interact with our website, emails, advertisements, or Services.

· From service providers and platforms used in connection with our Services. We may receive personal information from third parties that help us operate our business and provide Services, such as payment processors, ecommerce platform providers, shipping and fulfillment providers, customer support vendors, analytics providers, marketing and advertising partners, event or registration platforms, warranty or repair administration providers, and other vendors that support transaction processing, communications, fraud prevention, or service delivery.

· From promotions, campaigns, and co-branded activities. If you participate in a promotion, giveaway, contest, survey, campaign, or similar initiative, we may collect personal information directly from you and, where applicable, from promotional partners, affiliates, or marketing partners involved in administering that activity.

· From publicly available or commercially available sources, where permitted by law. Where permitted under applicable law, we may obtain personal information from public sources, social media, business directories, identity or fraud-prevention sources, or other third parties to update our records, support our operations, prevent fraud, or better understand customer and dealer relationships.

4. Categories of Personal Information

NEMO may process a broad range of personal information, including the following.

· Contact and identification information

· Commercial and transaction information

· Preferences and interests

· Payment and financial information

· Technical, usage, and approximate location information

· Communications and support information

· Promotions and events information

· Dealer account and financial information

· Information from third-party tools and service providers

· Aggregated or de-identified information

· Operations information

· Limited sensitive personal information, only where necessary and permitted by law

Where you interact with us as a dealer (i.e., an individual or entity that applies for or maintains a commercial credit relationship with NEMO), we may also collect:

· Dealer Identifying Information.

· Dealer Financial Information.

Sensitive Personal Information

We do not generally collect or process sensitive personal information, except in limited circumstances (such as dealer credit applications) where this is necessary and permitted under applicable law.

For more detailed information about the personal information we process, please refer to the Learn More section below.

We may collect and process the following categories of personal information:

· Contact and identification information, including name, email address, telephone number, billing and shipping address, and, where relevant, age or date of birth.

· Commercial and transaction information, such as products purchased or viewed, order history, pricing and transaction details, payment confirmations, shipping and delivery information, returns, warranty claims, product complaints, product reviews, and related records.

· Preferences and interests, such as your Services preferences, interests, marketing choices, participation in promotions, surveys or campaigns, and feedback you provide to us.

· Payment and financial information, such as payment details necessary to complete transactions, transaction identifiers, payment status information, and fraud prevention or verification data, provided that payment card information is processed by third-party payment providers and not stored by NEMO.

· Technical, and usage information, such as IP address, browser type and version, device identifiers, operating system, time zone and language settings, and information about how you interact with our website, emails, advertisements, or Services.

· Location information, such as approximate location derived from your device, IP address, or network connection.

· Communications and support information, such as records of your communications with us, including emails, chat messages, customer support inquiries, warranty or repair requests, and related correspondence.

· Promotions and events information, such as contact details and participation information collected when you enter promotions, contests, or giveaways, which may be used to administer those activities and, where permitted under applicable law, for related marketing purposes.

· Dealer identifying information, such as business contact details, account information, and transaction-related data necessary to manage commercial relationships and provide Services.

· Dealer financial information, such as billing information, bank account details, tax identification numbers, financial statements, and other financial or identification information collected when you apply for or maintain a dealer account or credit arrangement with us. We use this information to assess creditworthiness, process and evaluate credit applications, manage dealer accounts, and facilitate business transactions. Where necessary, this may include processing certain sensitive financial or identification information, in accordance with applicable law.

· Sensitive personal information (Limited Cases), such as certain financial or identification information processed only where strictly necessary for specific purposes (for example, dealer credit applications and account management) and only where permitted under applicable law.

· Aggregated or de-identified information, such as information that has been combined or anonymized so that it no longer identifies you, which we may use for analytics, research, and improving our Services.

· Promotions and events information, such as contact details and participation information collected when you choose to enter promotions, contests, or giveaways, which we use to administer those activities. Your participation in such activities is entirely voluntary. Where permitted by applicable law, we may also use this information to send you marketing communications or share it with affiliated companies and third-party partners involved in administering the promotion or providing related marketing, in accordance with your preferences and, where required, your consent. Participation in certain promotions may require you to provide personal information, and you may not be able to participate if you choose not to provide it.

· Information collected via third-party tools and services, including information collected or received through service providers such as payment processors, analytics providers, marketing platforms, and other vendors that support our business operations.

· Operations information. Information that NEMO processes to conduct our own operations, including administration, accounting, finance, marketing, technology, cybersecurity, privacy, management of vendors and services providers, human resources, records management, facilities management, and other types of operations.

5. Legal Bases and Purposes for Processing Personal Information

Due to the broad range of our Services and operations, NEMO may process personal information for a broad range of purposes, including the following.

· Providing Services, such as processing orders, delivering Services, managing accounts, fulfilling warranties, and delivering customer support.

· Managing our business relationships, including working with retailers, dealers, and business partners and administering dealer accounts and credit arrangements.

· Communicating with you, including responding to inquiries, providing updates, and sending service-related or marketing communications.

· Operating and managing our business, including internal administration, accounting, finance, marketing, technology, cybersecurity, privacy, vendor and service provider management, and other operational activities.

· Operating and improving our Services, including analytics, research, product development, and enhancing our website and user experience.

· Administering promotions and events, such as contests, surveys, and giveaways.

· Maintaining security and preventing fraud, including protecting our systems, customers, and business operations.

· Complying with legal obligations and protecting our rights, including meeting regulatory requirements and handling claims or disputes.

Where required under applicable Data Privacy Laws, we rely on one or more of the following legal bases to process personal information:

· Consent, where you have given us permission to disclose and process your personal information for specific purposes, including providing Services.

· Performance of a contract, where processing is necessary to provide you with Services or to manage our relationship with you, or our dealers and retailers.

· Legitimate interests, where processing is necessary for our business operations, such as improving our Services, maintaining security, and operating our business, and where those interests are not overridden by your rights and freedoms.

· Legal obligations, where processing is required to comply with applicable laws, regulations, or legal processes.

Where we rely on legitimate interests, we take steps to ensure that our interests are balanced against your rights and freedoms.

For more detailed information on our purposes and legal bases for our processing of your personal information, please see the Learn More section below.

Purpose (what we do)	Typical categories of personal information	Typical sources	Lawful basis	Notes / examples
Provide Services; fulfill orders and requests	Contact and identification; commercial and transaction; payment and financial; communications and Support	You; retailers/dealers	Contract necessity; legitimate interests	Order fulfillment, shipping, warranties, account management
Manage retailer/dealer relationships and credit accounts	Retailer, dealer, and business partner information; dealer financial and credit information; contact information	Dealers	Contract necessity; legitimate interests; legal obligation (where applicable)	Credit applications, creditworthiness assessment, dealer account management
Customer and retailer communications and support	Contact information; communications and support; commercial and transaction	You; Retailers/Dealers	Contract necessity; legitimate interests	Customer service, troubleshooting, responding to inquiries
Product testing, research, and development	Preferences and interests; commercial and transaction; communications and support; technical and usage	You; retailers; generated	Legitimate interests	Service improvement, quality assurance, R&D
Website functionality and performance	Technical and usage; location; cookie identifiers	Automatically collected	Legitimate interests; consent where required	Analytics, performance monitoring, error detection
Personalization of website and user experience	Preferences and interests; technical and usage; commercial and transaction	You; automatically collected	Legitimate interests; consent where required	Tailored content, recommendations, saved preferences
Promotions, surveys, contests, and giveaways	Contact; preferences and interests; promotions and events; communications	You	Contract necessity; consent; legitimate interests (where appropriate)	Voluntary participation; administering promotions
Sharing promotion data with affiliates and partners (where applicable)	Contact; promotions and events; preferences	You	Consent	Presented at point of collection
Marketing communications	Contact; preferences and interests; technical and usage; commercial and transaction	You; generated	Consent where required; legitimate interests where permitted	Email marketing, newsletters, preference management
Payment processing and fraud prevention	Payment and financial; technical and usage; commercial and transaction	You; payment providers; generated	Contract necessity; legitimate interests; legal obligation (where applicable)	Payment processing via third parties; fraud detection
Security, fraud, and system protection	Technical and usage; commercial and transaction; account-related signals	Automatically collected	Legitimate interests; legal obligation (where applicable)	Protecting systems, preventing misuse
Business operations and administration	Operations Information; contact and identification; commercial and transaction; communications and support; technical and usage; retailer, dealer, and business partner information	You; Retailers, Dealers	Legitimate interests; legal obligation (where applicable)	Internal administration, finance, vendor management, auditing, business planning
Legal and regulatory compliance	Contact; commercial and transaction; payment and financial; consent records	You	Legal obligation	Compliance with tax, accounting, and other legal requirements
Corporate transactions	Contact; commercial and transaction; business records	You	Legitimate interests; legal obligation (where applicable)	Mergers, acquisitions, restructuring
Establish, exercise, or defend legal claims	Contact; commercial and transaction; communications and support; relevant records	You	Legitimate interests; legal obligation	Disputes, litigation, claims handling
Aggregation, analytics, and business insights	Aggregated or de-identified information; technical and usage; commercial and transaction	Automatically collected	Legitimate interests	Analytics, reporting, improving Services

6. Disclosures of Personal Information

We may disclose personal information to the following categories of recipients, depending on how you interact with us, the purposes for which we use the information, and, where applicable, your choices and instructions:

· You or other parties with your consent or at your direction.

· Service providers and vendors that help us operate our business and provide our Services.

· Retailers, dealers, distributors, and business partners where necessary to provide Services.

· Professional advisers and representatives.

· Legal, regulatory, law enforcement, or other public authorities where required to comply with applicable law.

· Parties involved in corporate transactions.

For more detailed information about how and why we disclose personal information, please see the Learn More section below.

We may disclose personal information in the following circumstances and to the following categories of recipients:

· You or other parties at your request or direction. We may disclose personal information where you have given us your consent, instructed us to do so, or otherwise requested that we share your information with a third party.

· Service providers and vendors. We share personal information with third-party service providers, contractors, and vendors that perform services on our behalf or support our business operations, such as payment processors, shipping and logistics providers, hosting providers, cloud and storage providers, IT support providers, analytics providers, marketing service providers, and customer support providers. These recipients are permitted to process personal information only on our instructions and only to the extent necessary for the relevant services, and are subject to appropriate contractual, confidentiality, and data protection obligations.

· Retailers, dealers, distributors, and business partners. We may disclose personal information to retailers, dealers, distributors, and other business partners where necessary to provide Services, fulfill requests or transactions, manage commercial relationships, administer accounts, process support or warranty matters, or facilitate dealer-related arrangements, including credit-related processes where applicable. This may include business contact information, transaction details, account information, and other information relevant to the relationship or transaction.

· Professional advisers and representatives. We may disclose personal information to our professional advisers and representatives, including auditors, consultants, legal advisers, insurers, and other professional service providers, where necessary for business, legal, compliance, insurance, or operational purposes.

· Legal, regulatory, and law enforcement authorities. We may disclose personal information where necessary to comply with applicable law, regulation, legal process, or enforceable request from courts, regulators, law enforcement, or other public authorities; to protect the rights, property, and safety of NEMO, our personnel, customers, dealers, business partners, or others; to prevent, detect, or investigate fraud, security incidents, or other unlawful activity; or to establish, exercise, or defend legal claims.

· Business transfers and corporate transactions. We may disclose personal information in connection with, or in anticipation of, a merger, acquisition, investment, financing, reorganization, bankruptcy, sale of assets, or other corporate transaction. In that case, personal information may be shared with counterparties, advisers, and other relevant participants, subject to appropriate confidentiality and data protection safeguards.

7. International Transfers of Personal Information

If and to the extent NEMO transfers personal information from another country into the United States, NEMO does so in compliance with the Data Privacy Laws of the originating country and for purposes outlined in this privacy policy. This includes transfers to third-party service providers acting as data processors on our behalf, such as cloud infrastructure providers, who are bound by appropriate contractual obligations. Where we transfer personal information of individuals in the EU, Switzerland, or the UK to the United States, we rely on appropriate transfer mechanisms, which may include: (i) an adequacy decision issued by the relevant authority; (ii) the EU standard contractual clauses approved by the European Commission, the equivalent clauses recognized by Swiss authorities, and/or the UK Addendum approved by the UK information commissioner's office; or (iii) the EU-U.S. data privacy framework where our service providers are certified participants. We assess the laws and practices of the recipient country where required and implement supplementary technical and organizational measures as appropriate to ensure an equivalent level of protection.

8. Privacy Rights

Depending on the personal information NEMO processes about you, and the manner in which we process such personal information, you may have the following rights.

· Scope of processing. Disclosure about how we process personal information, the categories of personal information we process, and the categories of sources from which such personal information was obtained.

· Access. Access or receipt of a copy of personal information, including (if appropriate) in a portable, machine-readable, and commonly used format.

· Correction. Rectify or correct inaccurate or incomplete personal information.

· Deletion. Deletion or erasure of personal information.

· Restriction. You can request that we limit how your personal information is used in certain situations.

· Objection. Object to our processing of personal information in certain circumstances, including where we process personal information based on legitimate interests or for direct marketing purposes.

· Withdraw consent. Withdraw consent if we rely on consent as the legal basis for processing personal information, provided that such withdrawal will not affect the lawfulness of our processing of personal information before such withdrawal or the continued processing of it after withdrawal for a purpose or basis other than consent.

· Automated decision making. Not be subject, in certain circumstances, to a decision based solely on automated processing, including profiling, that produces legal effects or similarly significantly affects you.

· Selling, profiling, and targeted advertising. Disclosure about whether NEMO sells, shares, trades, exchanges, or brokers personal information with or to a third party for the purpose of that or any other third party using the personal information to market on their own behalf, which is referred to as "Selling"; disclosure about whether NEMO uses automated decision making to evaluate, analyze or predict personal aspects related to an individual's economic situation, health, personal preferences, interests, reliability, behavior, location, or movements, which is referred to as "Profiling."; disclosure about whether NEMO targets advertising to individuals based on their activities on unaffiliated third party websites, which is referred to as "Targeted Advertising"; and to object or opt-out of such Selling, Profiling and Targeted Advertising.

To make a request concerning these rights, please complete and submit the Privacy Rights Request Form on our website. NEMO will respond to all complete requests within 30 days, subject to extension of that period. Also, there may be a delay in processing a request while we verify that the request is valid and originates from a person authorized to make it.

There may be valid reasons that require or permit us to decline to honor a request, in whole or in part, including legal and regulatory requirements that we retain and process certain information. Also, honoring certain requests may limit or prevent us from providing Services to the individual about whom the request is made. In those situations, we will notify you in writing within 30 days, subject to extension of that period. You may also contact our Data Privacy Officer for information about and help with those situations.

NEMO will not discriminate against you for exercising these rights or any other rights under Data Privacy Laws, including by not denying Services to you, not providing a different level or quality of Services, and not suggesting that you will receive a different level or quality of Services.

9. Complaints

You have the right to lodge a complaint with a competent data protection authority in your country of residence, place of work, or where an alleged infringement has occurred.

For more information, you may contact, as applicable to you, the following authorities:

· European Data Protection Board (for EU supervisory authorities), which provides a list of national data protection authorities: https://edpb.europa.eu/about-edpb/about-edpb/members_en

· Information Commissioner's Office (United Kingdom): https://ico.org.uk

· Federal Data Protection and Information Commissioner (Switzerland): https://www.edoeb.admin.ch

We encourage you to contact us first so that we can work with you to resolve your concerns.

10. Duration of Retention

Because of the broad range of our Services, the duration we retain personal information varies significantly depending on the types of Services involved, the duration and depth of NEMO's relationship with the individual to whom the personal information relates, and the nature of personal information in question. NEMO endeavors to retain personal information for only as long as is necessary or appropriate.

11. Security

We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. We secure the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All personal information is protected using appropriate physical, technical and organizational measures. Please note that while we take commercially reasonably steps to protect your personal information, no system is 100% secure and you use the Services at your own risk.

12. Children

We do not knowingly collect personal information from anyone under 18 years old (each, a "Child"). If we learn that we have collected or processed a Child's personal information without valid authorization from a parent or legal guardian where required by applicable law, we will take steps to delete that personal information from our systems as soon as reasonably practicable. If you believe that a Child has provided us with personal information, please contact us so that we can investigate and take appropriate action.

13. Use of Artificial Intelligence

NEMO uses artificial intelligence or AI to process personal information and for other purposes, including for the purposes and bases described above and with respect to our Services. For example, NEMO uses AI to process personal information for the following purposes: organize, summarize, analyze, recognize patterns, and identify specific aspects of information; create records, documents, text, images, communications, and similar content generated by AI based on information and prompts input into AI; conduct research; use notetakers and transcribers for meetings, video conferences, and NEMO events; and perform other discrete aspects of our Services.

14. Video and Audio Recording

NEMO uses technology to facilitate meetings, video conferences, and other NEMO events, including technology that captures video, images, and audio, such as recording devices and AI notetakers and transcribers. By participating in NEMO meetings, video conferences, and events, you consent to NEMO's recording and processing of video, images, and audio collected during such meetings, video conferences, and events.

15. Tracking Technologies and Cookies

NEMO may collect and generate information about you when you interact with our website, which may include name and contact information (as described above), information about the device you use to interact with our website, and information about your interaction with our website (such as content you view, features you access, sites you view immediately before and after you access our website, content you view on our website, search terms you use on our website, and content in which you have indicated interest).

When you visit NEMO's website, we may place a cookie (a text file containing a randomly assigned number) or a similar technology on your device so we have the ability to customize the look and feel of the website for you. Cookies remember information about you, your preferences, and your device for a better user experience when visiting the website. Using cookies, we may also collect other information about your use of the website, including your Internet Protocol or IP address, username, session, browser, web pages you view and referring web pages, when you access the website, and general online behavior for performance and marketing purposes.

NEMO may use third-party analytics tracking technologies and tools to collect information about how you use our website, such as the frequency of visits, pages viewed, traffic data, location, referring and exit pages, and error information. These tools may also collect device-specific data, including your IP address, operating system, browser type, and Internet connection details. These tools examine website activities to prepare usage reports, and this information helps us improve our website and enhance user experience. Tracking information will be shared with the third-party analytics provider, which may use that information for its own purposes, potentially including marketing or advertising. While the tracking information we collect through such tools is not sufficient on its own for NEMO to identify you, the third-party analytics provider may be able to combine it with other data it has to identify you.

If you would like to limit the ability of cookies or tracking technologies and tools to track your activity on our website, you can either configure your preferences for cookie settings on our website, or disable cookies in your Internet browser settings, although doing so may impact the performance and effectiveness of our website or other websites.

NEMO may use third party tools to provide Services and for other purposes, and our website may contain links to third party websites. We have no control over the policies and practices of such third-party tools and websites. Please review the applicable policies of such third parties for information regarding their processing of personal information.

16. Changes to Policy

NEMO reserves the right to change or amend this policy at any time and for any reasons, including to remain in compliance with Data Privacy Laws.

17. Questions or Concerns

For questions or concerns, please contact our Data Privacy Officer as follows:

Phone Number: 1-800-997-9301

Email Address: Privacy@nemoequipment.com

Last Updated: May, 2026