We offer free standard shipping on website orders over $99 to the lower 48 Contiguous States.
NEMO utilizes FedEx and USPS for web order fulfillment. Please note that FedEx will not deliver to Post Office Boxes.
Please contact us if shipping your order to a PO Box is the only option; otherwise the order will ship via USPS if no contact is made within 2 business days
Web orders shipping via ground service typically leave our warehouse within 2 business days. NEMO will ship all Express web orders made by 1 p.m. EST on the day they are processed through our website. Express web orders made after 1 p.m. EST may ship the next business day.
In order to keep your financial information safe we employ a fraud screening service to verify all web orders. This screening can occasionally result in automatically canceled orders. If you receive a notification that your order has been cancelled please contact our customer service team for assistance.
We do not ship on weekends or holidays – for express orders made on these occasions, we will process them on the next business day.
Only orders shipped within the United States or to valid APO/FPO addresses can be accepted through our website at this time. For international inquiries, please see our dealer locator.
When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website. Please double-check the ship-to address you provide with your order. All purchases from this website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.