NEMO Equipment, Inc. Dagger Return Form

Marshmallow on stick sketch

This return information involves a small quantity of the 2019 productions of the Dagger 2P and Dagger 3P backpacking shelters. Below, you will find methods to determine if your shelter is from an affected production batch and instructions for receiving an exchange. All 2018 and prior productions of the Dagger 2P and Dagger 3P are not included in this return. To identify if you have one of the affected 2019 Dagger 2P or Dagger 3P shelters please follow the instructions below.


Step 1: Product Identification

There are a few methods to determine if your Dagger 2P or Dagger 3P was produced in 2019 or in a prior year.
Please note: only some 2019 Daggers will need to be returned for an exchange.
Please read through the entire guide to determine if your Dagger needs to be returned to us.

 

Part 1: Check Stuff Sack Design

Your Dagger’s stuff sack will look like one of the two options shown below.

If the end of your stuff sack has a large red “NEMO” logo sewn into the handle your shelter is NOT from 2019. You do not need to fill out the information form and you can continue using your shelter. Stop the process here, DO NOT go to Part 2, and go enjoy nature!

If the end of your stuff sack has a diagram of the Dagger tent you have a 2019 Dagger. Please proceed to part 2. Important note: not all 2019 Daggers need to be returned. Please continue to part 2 to determine if your tent requires an exchange.

May Need Replacement – Continue to Part 2:

old buckle

Does Not Need Replacement:

new buckle

Part 2: Check for “NEMO Quality” Sticker on Hang Tag

The hanging tag that accompanied the shelter may have a 1″ green sticker on the front which says “NEMO Quality” with a checked box.

If this sticker is in place your tent is not included in the affected batch and is ready for use. You do not need to fill out the information form and you can continue using your shelter. Stop the process here, DO NOT go to any following steps, and go enjoy nature!

If this sticker is not in place AND you have confirmed that your shelter is from 2019 you do have a Dagger that will need to be exchanged. Please continue to the next steps in this process.

If you no longer have the hang tag to complete this step please proceed to Part 3: Check Product Identification Number (PIN) to further identify your shelter.

Needs Replacement:

no sticker

Does Not Need Replacement:

with sticker

Part 3: Check Product Identification Number (PIN)

Your shelter will have a Product Identification Number (PIN) located in two places. This number can be found on the back of the setup instruction label of the stuff sack and on the back of the warning label on the inner tent body. Please note, these numbers will be the same. If you can locate one you will not need to check the other.

If the very first letter of this Product Identification Number is “R” your tent is not included in the affected batch and is ready for use, no matter the following letter and number string. You do not need to fill out the information form and you can continue using your shelter. Stop the process here, DO NOT go to any following steps, and go enjoy nature!

If the very first letter of this Product Identification Number is NOT “R” please continue reading your Product Identification Number. After the digits “122VNN” there will be a series of numbers. If the first four numbers are “1904” or higher your tent is not included in the affected batch and is ready for use. You do not need to fill out the information form and you can continue using your shelter. Stop the process here, DO NOT go to any following steps, and go enjoy nature!

If the first four numbers are “1901” or “1902” or “1903” you do have a Dagger that will need to be exchanged. Please complete the information request form at the bottom of this page. Be sure to include your Product Identification Number where it is requested so our team can review the status of your shelter.

Step 2: Product Return

If your Dagger is determined to be from an affected batch please complete the information request form below.