Claim Form

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Case Type * Required
Name * Required
First Last
Email * Required
Enter Email Confirm Email
Address * Required
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Phone * Required

Where did you purchase the product(s)? * Required
Order Number
Retailer Name
Where Purchased?
Date of Purchase - must be mm/dd/yyyy format * Required
Date Format: MM slash DD slash YYYY
Product * Required
Product ID (for Tents & Pads only)
Product ID numbers help us identify when something was produced. Tent ID#s are stamped on a small, white tag sewn into the stuff sack. Pad ID#s can be found stamped on the back top seam of the pad, usually close to the valve.
Subject * Required
A short description of the issue.
Full Description * Required
Please fully describe the problem, providing as much detail as possible so we can assess most accurately.
Proof of Purchase
Please upload a proof of purchase (i.e., receipt, invoice).
Drop files here or

Accepted file types: jpg, jpeg, gif, png, pdf.
Maximum file size - 16 mega bytes. Allowed file extensions - jpg jpeg gif png pdf.
Supporting Photos
Please provide a photo of the defect, damage or problem you are encountering. Be as detailed as possible with your description.
Drop files here or

Accepted file types: jpg, jpeg, gif, png, pdf.
Maximum file size - 16 mega bytes. Allowed file extensions - jpg jpeg gif png pdf.

By submitting this claim form you are agreeing to the NEMO Warranty Policy:
NEMO Equipment offers a lifetime warranty on all gear. Warranty requests are considered for defects in product manufacturing. This warranty is granted to the original purchaser with a proof of purchase from a NEMO authorized dealer. NEMO does not warranty products against normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, misuse or neglect, or if the product is used for a purpose for which it is not intended. Warrantied products will be replaced or repaired at NEMO’s discretion. A NEMO credit will only be given if the product is no longer available. Except as expressly set forth in these terms and conditions, NEMO is not liable for any direct, indirect or consequential damages arising out of or resulting from the use of a NEMO product. The warranties set forth in these terms and conditions are in lieu of all other warranties, express or implied, including without limitation, implied warranties of merchantability or fitness for a particular purpose. Damage due to normal wear and tear, improper use, or accidents can usually be repaired for a fair rate. Processing of warranty claims can take between 2 and 6 weeks depending on the time of year.
By submitting this claim form you are agreeing to the NEMO Return Policy:
NEMO products purchased directly through our online store may be returned for a full refund if the product(s) is returned in new, unused and clean condition, with all the original packaging and components. NEMO reserves the right to deny a refund and will return items that do not meet these standards. Your refund will be issued based on the original method of payment. Original shipping and return shipping costs, as well as customs and duties, will not be refunded. If an exchange is desired, include payment information if necessary, as shipping will be charged to send the new product. Please note, the shipping timeline for your exchange will be determined by the product availability.
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November 13

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By submitting this claim form you are agreeing to the NEMO Warranty Policy:

By submitting this claim form you are agreeing to the NEMO Return Policy: