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OUR DESIGN MANTRA We never bring anything to market that doesn't provide a better experience than what is already out there. SEE OUR STUDIO
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Basecamp in Alaska.
November 13

50/50 Chances in Alaska's Ruth Gorge

Join Mark Smiley on his expedition to climb two peaks in Alaska's Ruth Gorge and learn how the unpredictability of Alaska's weather can affect even the best laid plans.

Read More
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  • Date Format: MM slash DD slash YYYY
  • Product ID numbers help us identify when something was produced. Tent ID#s are stamped on a small, white tag sewn into the stuff sack. Pad ID#s can be found stamped on the back top seam of the pad, usually close to the valve.
  • A short description of the issue.
  • Please fully describe the problem, providing as much detail as possible so we can assess most accurately.
  • Please upload a proof of purchase (i.e., receipt, invoice).
    Drop files here or
    Accepted file types: jpg, jpeg, gif, png, pdf.
    Maximum file size - 16 mega bytes. Allowed file extensions - jpg jpeg gif png pdf.
  • Please provide a photo of the defect, damage or problem you are encountering. Be as detailed as possible with your description.
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    Accepted file types: jpg, jpeg, gif, png, pdf.
    Maximum file size - 16 mega bytes. Allowed file extensions - jpg jpeg gif png pdf.
  • By submitting this claim form you are agreeing to the NEMO Warranty Policy:
    NEMO Equipment offers a lifetime warranty on all gear. Warranty requests are considered for defects in product manufacturing. This warranty is granted to the original purchaser with a proof of purchase from a NEMO authorized dealer. NEMO does not warranty products against normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, misuse or neglect, or if the product is used for a purpose for which it is not intended. Warrantied products will be replaced or repaired at NEMO’s discretion. A NEMO credit will only be given if the product is no longer available. Except as expressly set forth in these terms and conditions, NEMO is not liable for any direct, indirect or consequential damages arising out of or resulting from the use of a NEMO product. The warranties set forth in these terms and conditions are in lieu of all other warranties, express or implied, including without limitation, implied warranties of merchantability or fitness for a particular purpose. Damage due to normal wear and tear, improper use, or accidents can usually be repaired for a fair rate. Processing of warranty claims can take between 2 and 6 weeks depending on the time of year.
  • By submitting this claim form you are agreeing to the NEMO Return Policy:
    NEMO products purchased directly through our online store may be returned for a full refund if the product(s) is returned in new, unused and clean condition, with all the original packaging and components. NEMO reserves the right to deny a refund and will return items that do not meet these standards. Your refund will be issued based on the original method of payment. Original shipping and return shipping costs, as well as customs and duties, will not be refunded. If an exchange is desired, include payment information if necessary, as shipping will be charged to send the new product. Please note, the shipping timeline for your exchange will be determined by the product availability.

Logbook

50/50 Chances in Alaska's Ruth Gorge
November 13

50/50 Chances in Alaska's Ruth Gorge

50/50 Chances in Alaska's Ruth GorgeRead More
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Warehouse Currently Closed

Our warehouse is closed Oct 26th-31st for annual maintenance.  All orders placed during this time will ship on Nov 1st.