Warranty and Repair

NEMO puts great effort into choosing the best materials and providing you with the highest level of workmanship. We proudly stand behind everything we make. NEMO products carry a lifetime warranty against defects in workmanship and materials to the original owner, with proof of purchase.

Warranted products will be replaced or repaired at NEMO's discretion. NEMO does not warranty products against normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, misuse or neglect, or if the product is used for a purpose for which it is not intended. Except as expressly set forth in these terms and conditions, NEMO is not liable for any direct, indirect or consequential damages arising out of or resulting from the use of a NEMO product. The warranties set forth in these terms and conditions are in lieu of all other warranties, express or implied, including without limitation, implied warranties of merchantability or fitness for a particular purpose.

If you are having a problem with your NEMO product, please send it to us for examination and evaluation according to these instructions. Please follow these steps exactly to avoid delays:

1. Call us to obtain a return authorization number (RA#).

2. Fill out the Warranty Return Form with all of your contact information and include it inside the box. Keep a copy for your own records.

3. Please make sure the item(s) is clean and dry.

4. Pack the product in a sturdy cardboard box with plenty of room. Please do not pack your return with styrofoam or packing peanuts.

5. Write the RA# on the outside of the box.

6. Please use a carrier that can provide tracking for your package. We are not responsible for lost packages.

This warranty does not cover reasonable wear and tear, neglect, lack of maintenance, or abuse. Products that fall under this category can be repaired for a reasonable charge. We will do our best to see that you are satisfied with your NEMO product. Our goal is to get you back in the outdoors as quickly as we can.

  Ship To:
NEMO Equipment, Inc.
383 Central Avenue, Suite 400
Dover, NH 03820
 Contact Info:
Phone: 1 (800) 997-9301
Email: journey@nemoequipment.com

Warranty Shipping Policy:
Charges for shipping and insuring packages to NEMO are the customer’s responsibility. NEMO will ship the warranty product back to the customer via ground shipping free of charge within the United States. Customers outside of the U.S. are responsible for all shipping charges. If the customer prefers expedited shipping, he/she will be responsible for the extra cost over and above the cost of ground delivery. Please use a carrier that can provide tracking for your package as NEMO is not responsible for lost packages.

We work with Rainy Pass for our repair services. If you are looking for repair assistance, you can contact them directly.

  To contact Rainy Pass:
Phone: 1 (888) 747-7867
Email: repair@rainypass.com
www.rainypass.com