NEMO: Tent Manufacturer warranty information

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NEMO guarantees everything we make. We put a great effort into choosing the best materials and providing you with the highest level of workmanship. If you have any problems with a NEMO product please contact Rainy Pass Repair, Inc., the industry leader in outdoor product care, for repair or replacement. They handle all warranty and repair services for NEMO. Damages due to misuse, neglect or normal wear and tear can be repaired for a reasonable rate.

If you have any questions regarding warranty and repair, or if you need to send a product in for service, please call Rainy Pass. It is not necessary to clean the item before sending, but it will be appreciated if you remove any excessive soiling. Rainy Pass will be happy to give you advice about safely cleaning your product.

Please provide the following when you send a NEMO product to Rainy Pass:

1. A note indicating your name, phone number, address, email and a description of the problem. For your convenience, you can download and a repair form on the right.

2. Please remove all of your personal items and mark all damaged areas on the product with masking tape.

3. Pack the product in a sturdy cardboard box with plenty of room. We prefer to return items in their original box to reduce waste.

4.We strongly recommend using a traceable method of shipping. We do not take responsibility for items not received and/or not being tracked to this location.

Ship to:
Rainy Pass Repair, Inc.
4415 Stone Way North
Seattle, Washington 98103

To contact Rainy Pass:
Phone: 1 (888) 747-7867
Email: repair@rainypass.com
www.rainypass.com

If you live in the Seattle area, you can call Rainy Pass locally at (206) 523-8135 and visit their shop during the following hours: M,T,W,F 9am-6pm and Th 9am-7pm.