Frequently Asked Questions
What does NEMO mean?
It originally meant New England Mountain Equipment, but we quickly decided to drop the acronym and just use the word NEMO. It is pronounced “NEE-mo.” We trademarked our name before we had any idea that Hollywood was creating a heroic little fish by the same name! That’s okay though, because it made the name tough to forget!
What is the story behind NEMO’s logo?
We call the white “N” on the black portion of the logo the “shield” and the red and white portion the “flag.” The shape of the abstract “N” is reminiscent of a coat of arms and of an actual medieval shield. When Cam began NEMO in 2002 and designed the logo, it struck him that medieval armor had some important things in common with modern climbing and mountaineering equipment. Artisans would spend as much as several years making the perfect sword or piece of armor, putting an amount of care into the object proportional to the gravity of its use. Cam wanted NEMO to embody the same spirit. If somebody’s life or comfort would depend on NEMO gear, the company should put tremendous care into making it. The letters “NEMO” on the flag are meant to loosely resemble shapes from nature. The “e” is like a river, the “m” like mountains and the “o” like a pond.
Are your tents manufactured entirely in the USA?
NEMO continually seeks out manufacturers who are capable of handling the sophistication and quality we demand for our products. In some cases, these manufacturers are domestic, but we also look to overseas manufacturing and resources to accomplish this. NEMO’s manufacturers are world-class, regardless of location, and held to extremely high standards. We also take into consideration the ecological footprint of the supply chain when determining the manufacturer. When raw goods and subcomponents are located internationally, these constraints often lead to an overseas manufacturer. When goods are based in the United States, we often look to a domestic manufacturer. In 2008, we launched our Ditto™ line of up-cycled and waste-saving products, many of which are produced entirely in the US. In 2012, we launched our first commercial 100% USA made tent. Additionally, many of our tents in the military line are made entirely in the USA, with 100% Berry compliancy.
What is NEMO planning to introduce in the future?
NEMO is striving to achieve the best possible sleep system and camping accessory designs for different applications. Expect radical new designs and ongoing improvements. NEMO is also constantly in research and development of other products for outdoor adventure. Every NEMO product will share the same commitment to quality and fearless innovation.
What organizations does NEMO contribute to?
NEMO realizes the importance of protecting our natural environment as well as cultivating an interest in the outdoors for our youth. Without our forests, parks, beaches and other open spaces, we would have no place to play and do the things we love. And without engaging today’s youth, we will have no source for protecting these wild places for future generations.We support numerous organizations through donations, product giveaways, or volunteer efforts such as Conservation Alliance, Surfrider, NH Teen Legacy, IMBA, Wounded Warrior, Humane Society, and the Blue Ocean Society for Marine Conservation.
How fast and easy are the AirSupported Technology™ tents to inflate and deflate?
Very fast and easy! Aside from their rigidity and easy field repair, this is the one of the biggest benefits of air-supported tents. Every NEMO AST™ tent comes with a NEMO pump, which connects by a quick-disconnect fitting to each airbeam inside the tent. Morpho 2P™, our largest AST™ tent, takes about a minute to inflate with our Nemoid™ foot pump. The Gogo™ series of lightweight shelters takes less than 20 seconds to inflate with the included Integrated Pump! Every airbeam has a Deflator Cap attached near the inflation valve for easy deflation. You simply connect the Deflator Cap, roll the tent along the airbeam to squeeze out the air, stuff the tent in its stuff sack, and you’re ready to hit the trail again.
Are the AirSupported™ tents easy to repair in the field?
Absolutely. It only takes a few minutes to swap a new bladder into an airbeam. The airbeams are a two layer construction, with a rugged abrasion resistant outer fabric and an airtight polyurethane inner bladder. Each airbeam has two bladder access points through which the bladder can be pulled for patching or replacement. To replace a bladder, simply tie a new bladder to the old one and pull the old one out of the airbeam being careful not to twist the new bladder as it enters. A piece of cord can be used to pull a bladder in and out of an airbeam if you do not have a spare bladder. Spare bladders, which include the inflation valve, can be purchased from NEMO and select retailers at an affordable cost. Every tent comes with two small self-adhesive patches.
Can NEMO tents be inflated using compressed air?
Yes, but only when pressure regulated to between 6-9psi. One of the great things about NEMO air-supported tents is that they are designed to be functional at low pressures and therefore don’t require heavy pumps or compressed air for inflation. In turn, compressed air systems may be used for extremely rapid deployment, but they will need a regulator or blow-off valve to ensure that the pressures do not exceed 9psi.
Can the AirSupported™ tents be used in the winter?
Yes, but it is up to you to select the correct design for your adventure. NEMO designs a broad range of tents and shelters, each for a specific application. The AirSupported™ tents are primarily designed to compete with 3 season shelters. They can have numerous advantages over traditional poled tents including faster setup, greater rigidity, better field repairability and smaller packed dimensions. However, it could be tough to use the Nemoid™ foot pump in deep, fresh snow and you want to avoid letting moisture into the valves which could cause it to freeze and lose function. NEMO’s Extreme Conditions poled shelters are the best four season choice as they are designed with the coldest, harshest conditions in mind and have many features specifically intended to help you endure snow, below freezing temps, and brutal winds.
How do I set my tent up on the fly?
The On the Fly setup requires the tent fly, poles, footprint, and Jake’s Feet (if applicable). You can remove the Jake’s Feet from the tent body by undoing the webbing straps and then simply clip them onto the footprint (just as you would clip the footprint onto the Jake’s Feet when setting the tent up). Stake out the footprint and Insert the poles into the footprint at each corner. Attach the fly to each corner of the footprint and secure the Velcro wraps around the poles.
Where can I find product manuals?
Product manuals and setup instructions can be found on our website. We also attach setup instructions for every tent to a label sewn into the stuff sack. This will get you the basic steps for setting up the tent. The hang tag will point out notable features and any accessories you can use with your tent model. For all products, you can check out our care and repair tips. For specific issues, you can also check out NEMO product videos, user videos on YouTube, or contact Customer Service for further information.
Where can I find spare parts?
We do try to keep parts for all of our products in stock, even discontinued ones. You can find some spare parts on our website. If you do not see the part you are looking for, please contact Customer Service.
How do you determine the temperature rating of your sleeping bags and pads?
The temperature rating in each sleeping bag is derived from a combination of factors. First, there’s a formula for the amount of down in a given size bag to reach a certain warmth rating. That’s just a place to start. Next, bags are tested in the lab so far as possible. All the Spoon™ series bags are tested according to EN 13537. Some bags, because of being backless or rated for extreme cold temps, cannot be tested according to the EN procedure. We also make sure to examine all the different sleeping bag styles with NEMO’s thermal camera for cold spots. Lastly, but probably most importantly, bags are tested in the field with our A.P.T. program, some of them for more than a year. This is the ultimate proof that the design and temperature rating are appropriate. The lab can only tell you so much compared to using the products in the field.
The sleeping pads follow a fairly similar process. To determine the temperature rating of our sleeping pads, NEMO uses a combination of R value testing, long term user testing feedback in multiple environments, and further material component lab testing.
It’s important to remember that the temperature rating is meant solely as a guide, and is not a guarantee. The comfort level each user experiences is influenced by many factors including metabolic rate, type of shelter, insulation level of the ground you are sleeping on (snow, platform, dirt), clothing worn when sleeping, sleeping position, etc.
What is the difference between packed and minimum weight?
Packed weight is the total weight of all the included components shipped with a tent from the factory. It includes the stuff sack, tent body, vestibule, poles, repair kit, instructions, tags, stickers, bag, etc. Minimum weight is the total weight of tent body, poles, and fly (if applicable). In the case of AirSupported™ tents, we count the airbeam and pump in the minimum weight since there are no poles. Stakes, stuff sack, guy lines, extra vestibules, etc. are not included. Basically, these are the bare essentials that you would need to make a waterproof shelter.
What does the NEMO warranty cover?
All NEMO products carry a lifetime warranty against defects in workmanship and materials to the original owner. We will do our very best to make sure you are satisfied with your NEMO product. This warranty does not cover normal wear and tear, unauthorized modifications, improper use, or improper maintenance.
Do you ship internationally?
No, we do not ship internationally.
Only orders shipped within the United States can be accepted through our website at this time. For Canadian, APO, or FPO addresses please contact us at firstname.lastname@example.org or 800-997-9301.
For international inquiries, please see our International Distributor listing to find a retailer or distributor in your region.
What do I do if the item I want is sold out?
If the product you want is sold out on the NEMO website, you should look for that product at one of our dealers. NEMO has both online and in-store dealers. You can also contact Customer Service to determine when the next production of that product will be available.